How do you manage refunds, fraud on moltin?


#1

How do you manage refunds, fraud on moltin??


#2

Hi @sebastian11c

As we act as a gateway between your store and payment gateway, we recommend you manage refunding payments via your gateway, e.g. Stripe.

You can then use the API to mark the order transaction as refunded: https://docs.moltin.com/payments/transactions#refund-payment

I hope this helps :smile: I’ll make sure to raise with our product team that handling the refund for you via your connected gateway makes way more sense than doing it manually yourself.